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Better Late Than Never, or Better Never Than Late?

Labor Day weekend 2013 is upon us as is also the statistical peak of the hurricane season. Somehow the coincidence befits the times as it may well be a different type of statistical peak for labor. The Labor Department defined …
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Complexity and Fragmentation Kill the Bottom Line

Boeing Drops After Reports Dreamliner Caught Fire at Heathrow: Boeing’s understanding of the laws of economics got it wrong. Overextending the capability of a supply chain by adding suppliers with geographic and political dispersion may have looked attractive to …
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Federal Obesity …. lots of fat, free refills, and no will to change the lifestyle.

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Good or Grief, Charlie Brown!

Reality can be harsh, particularly when it shatters imagery we’ve valued. There is imagery and perceptions that are aligned with the beliefs we’ve
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Pass the Herring Muffin, Please

I’ve wondered what a red herring and muffin breakfast sandwich would taste like.

This week’s story about the US Department of Justice’s fiasco over the cost of muffins and coffee at conferences made headlines over most newsfeeds. More fascinating was the outrage of congressmen about the costs and the call for heads to roll in order for the issue to be resolved. OK, so maybe they were expensive, but they are a miniscule bump on the back of an ant when measured against the levels of imbedded waste in our Federal spends. To continue debates about debt limits and keeping government moving resemble the chest pounding of gorillas on the opposite side of the river … lots of noise, but nobody’s going to actually get wet. I, for one, have lost much confidence that the folks accountable for spending on my behalf are capable of changing the game and reducing waste.

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Opportunity in Every Storm

Five years ago this last Monday, Katrina struck along the Gulf Coast. Its aftermath still lives with us, the 9th Ward in New Orleans still devastated with diminishing hope. The Katrina experience was transformative along many dimensions. It graphically illustrated the execution rigidity borne of planning and responsiveness that comes from leadership gained through cronyism and political machines. Lives were lost and value was destroyed in an experience that put light on our soft underbelly. In fact, 1836 people died and 135 were missing and financial losses exceeded $108 billion. The aftereffects from looting, violence, and losses to the economies would fill scores of books. It reshaped the local economy, created a diaspora of resources and cast doubts globally about our values.

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Life, Liberty, and the Pursuit …

“We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable rights, that among these are life, liberty and the pursuit of happiness.”
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I’m Shocked

The 9.0 earthquake that devastated northern Japan continues to have severe aftershocks. They are shocks in what clever physicist would ascribe to a type of space-time. It’s not about Star Trek stuff, or the time travel that fantasies love to use, but rather how one type of event starts a whole series of other events along a different type of path, affecting a different space at a different time, but connected. These types of other events are very real “butterfly effects” where a small change in one place can cause a whole bunch of changes downstream. Believe it or not, that earthquake has changed our lives, our businesses, and our collective futures.
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Steering and Branding

What’s in a name? How about the three R’s: recognition, reputation, and revenues? What’s the value of a brand? BRANDZ has just published their evaluations and valuations of global brands. It’s a measure of just how valuable the commercial brand is and supporting insight into the whys and wherefores. The shifts and changes in their rankings are a barometer of how our choices of who delivers value are manifested in our buying behavior. It’s not an opinion poll, but rather an evaluation that incorporates business results with analysis inclusive of some subjectivity.
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Please Tell Me All About Me

For many years we’ve been helping our clients sort out how to create and sustain value for their customers. Few would argue that the Voice of the Customer is essential. We all too often find that the Voice of the Customer collected and reported is more about the organization, how well they are liked, or opinions on performance (not real performance), rather than those that focus on the customer’s world. Hearing and understanding the actual Voice of the Customer has too often been interpreted from gathering data that feed survey instruments, reports, dashboards or scorecards. By searching for and producing data that can be rolled up, opportunities for critical insight are lost. Feeding the tool or report can become the goal and by the time the report comes, the customer might be gone. Are we missing something? “Happy families are all alike; every unhappy family is unhappy in its own way.” Leo Tolstoy, Anna Karenina. Count Leo has a point.

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Awesome. I have it.

Your couch. It is mine.

Im a cool paragraph that lives inside of an even cooler modal. Wins