Category Archives: Capability

No Way!

“How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth?” says Sherlock Holmes to Dr. Watson in Sir Arthur Conan-Doyle’s “The Sign of the Four” (and two other books in the series). Many problem solvers have applied the maxim to separate the signal from the noise, finding the real cause. I believe that the maxim creates a real struggle for those under the gun to find the culprit causes. This is one maxim that lots of folks at Toyota are stressed over.

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Toyota’s Headache and Tylenol

Toyota’s woes continue. This week they’ve announced production idles at two US plants, their recalls have grown to 8.5 million vehicles globally, allegations of cover-ups are blazing across the news wires, and dealers across the nation are experiencing further drops …
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A Tale of Two Tigers

“It was the best of times, it was the worst of times; it was the age of wisdom, it was the age of foolishness; it was the epoch of belief, it was the epoch of incredulity; it was the season of Light, it was the season of Darkness; it was the spring of hope, it was the winter of despair; we had everything before us, we had nothing before us; we were all going directly to Heaven, we were all going the other way.” So begins “A Tale of Two Cities” by Charles Dickens. Although a story replete with social commentary, it brings into focus the impacts of adversity, particularly on the elite and unprepared. Aristocracy meant respect and a special place in the eyes of many, perhaps leading to hubris, and hubris often led to disaster.

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Excuse Me, I’m Having a Eureka Moment

Years ago a colleague asked me to define what a successful consultant, coach, or mentor does to help their client. “Hmmm”, I thought about the question, “we work in a process of managing epiphanies! We help others discover what is, perhaps has always been, but not necessarily in focus”. It certainly was not original thought, but I believe that it is nonetheless true, and we owe much of that to Socrates. Socrates, a Greek philosopher, mentor of Plato, helped others to find truth, or fallacy in thought by asking great questions. Great answers pick the destination and great questions lead to discovery.

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Love that Potential!

A long time ago I studied engineering, mechanical engineering. I loved the subject and the lenses it brought. It was and is about transformation, solving problems, creation, leverage, and making new things that work and making old things work better. …
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Think About It!

Have you ever thought about how we think, particularly the kind that leads to decisions? What drives important decisions? How do we know if we made the “right one”? As we enter into the New Year, how will we decide how to navigate ourselves and our enterprises successfully?
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Simply Speaking with Albert Einstein

Years ago I was visiting a financial services regional office and conducting an informal “walk-through” prior to deciding on whether to pursue business development with them. This particular division serviced auto loans. As I went around the workstations I noticed a desk with a very large stack of mail, a very large stack. One individual was opening and sorting each envelope. I asked about it and was told that the individual was the accounting manager and they were the only person in the facility authorized to open incoming mail. I tried very hard to mask my reaction as I asked why that rule was in place. “Well, a few years ago we had an individual steal some money from a payment envelope, so we implemented this improved control so that never happens again.” Flashes of Humphrey Bogart and strawberries in the “Caine Mutiny” suddenly appeared.
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Blaise Pascal and the Somali Pirates

Are we confident that our processes are delivering to the right quality and compliance requirements? How did we decide what the right controls, checks and balances are? Do we build in a safety margin or pay for insurance because we might fail? After all, failure has consequences, and insurance and safety cushions can be costly.
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Virtual Value and Space-Time

Wow, the future was yesterday. The shopping data for Black Friday and Cyber Monday 2009 is eye-popping. In the never-ending race for shopper’s wallets, the agile have taken the day.
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Just Questions …

How do you know if your Lean and Six Sigma training and development program is succeeding?
When you set out on your implementation, did you develop metrics to gage progress and success?
Is success measured in terms of training and certification indicators or on the changes in business performance?
Have you has what appeared to be a successful implementation in a failing business or business unit? Are you counting projects and certifications still?
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