Category Archives: Diagnosis

What’s the Score?

Have you ever balanced a scorecard? What did you do? How did you decide what balanced meant? What did you do with the scorecard? Did you win? Was it a competitive win or was it a within the scorecard win? Would an outsider evaluate you as a winner without seeing your scorecard?
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Just in Case

Just in case. When packing for a travel, what did we add to the bag as we said, “just in case?” Did we sufficient “in case” stuff that we paid extra weight fees for our baggage? When walking into the closet and seeing a wardrobe assortment spanning 6 years and 50 pounds ago, do we hesitate before reaching for something to put into the give-away bag saying, “maybe I’ll wear it keep it, just in case?” How about the files we keep in our desk drawer or in a section of our hard drives, just in case? Do any of the books on our shelf look brand new and unopened after a decade of taking up space, but we keep them, just in case? Are we saving five year old magazines for “when I have some time to reads them?”
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Throwing the Flag

Those who follow sports know that the quality of officiating is receiving much needed and overdue attention. In fact, there is one officiating team in NCAA Football that is currently sitting on the bench for terrible calls in very important games. In fact, the poor officiating may have determined the winners and losers. Sports are a great place to talk about poor measurement because we’ve all seen it. With the advent of better technology and high definition instant replays some of the boo-boos are much more evident. Competent people in the business of evaluating performance of any type are very aware of the impacts of measurement and very skeptical of any decisions people make …. Measurement issues surround us …. I used the word competent intentionally because those that don’t pay serious attention to the quality of measurement and render opinions, advice, or recommendations on data or information are dangerous people to have on board
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On the Dock of the Bay

Have you thought about how we make decisions? It’s fascinating and frightening. I believe decision making is by far our greatest Achilles Heel. In his book, “Fateful Choices,  Ten Decisions that Changed the World”, Ian Kershaw delivers a monumental and …
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Cool Beans!

Today I experienced something some really cool healthcare! It left me contemplating that maybe we really do have the capacity to sort out the hurdles we face with the healthcare issue
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“How Aren’t You Doing?”

How aren’t you doing? That’s right, how are you at what you’re not doing? Have you ever been asked that question? I hope so! How well do we choose what to do and what to measure?
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“Good, or Got Lucky?”

“To the victor belongs the spoils” is the famous quote by New York Senator William Learned Marcy (1786-1857), recited in the U. S. Senate, 25 January 1832. This one sure gets lots of traffic. It brings with it a lot of imagery of the uglier side of politics, graft and an all or nothing perspective. I can recall, as I read world history in high school, images of conquerors doing all the pillaging and other stuff. Certainly, the principle still has legs today, ugly legs at that.

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This is Not What I Expected!

Planning has lots of meanings. Often, planning is a bridge between intent and action. That means once we want to accomplish something, get somewhere, achieve a goal, make a number, change, transform, grow, shrink, acquire, dispose, win, or a myriad of end states, we spend time some effort wrestling with the how to (plan) achieve the aforementioned intent (vision). The vision is described with adjectives and nouns, but the plan needs verbs to have any useful meaning. If the vision is big and farther out than the budget, the plan is often called strategic. If the vision looks out as far as the budget, the plan is often called business. The vision creates provide promise and the plan provides confidence to achieve the promise. Planning is getting harder to do.

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On the Shoulders of Giants

I’ve often heard the term, “You are what you eat.” I suspect that some of that may be true. If you’ve read Michael Pollan’s “The Omnivore’s Dilemma” you may conclude that we are more corn than anything else.
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Mean Times

We like symmetry. Most of us do. There is something in our wiring or programming that finds symmetry attractive, pleasing, and embodying some balance that might actually communicate harmony. We see it in the YinYang and the Taoist philosophy. We often characterize justice as a balanced scale, and countless studies have measured our perceptions of beauty among individuals and found facial symmetry the driving attractiveness variable. When we measure and analyze to find meaning in data, there is also an underlying “hope” that we find symmetry. When we see a “normal” distribution, or bell curve, we enter a comfort zone. In fact, I know countless people who work terribly hard at converting data that is not symmetric or normal into a set that is. Some, actually too many, take out data that does not fit the beauty of symmetry, proceed to insult it with names like outliers and dismiss them from our view.
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