There may be a really big storm brewing. It may be a signal from a political barometer, or positioning, real outrage… not sure, but the thunder is increasing. The last few months have stoked the fires of outrage, anger, frustration, and deteriorating confidence from a public that may feel that they may have been too trusting.
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For most of the history of civilization, humankind has been devoid of, arguably, the most important number in the universe. It possesses the power of infinity and it is immeasurable or elusive, sometimes. But this number became the invisible fulcrum that redefined how we now weigh matters and many decisions in our world. That number is zero
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“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” Charles Darwin. It is very specific about who or what survives, yet the more significant message is the meaning that “if you are not responsive to change, you will not survive.” There is ample anthropological evidence providing insights into how the differences we see between peoples may have evolved. It becomes more fascinating when I see birds that share a common ancestor with dinosaurs. Much of the same applies to organizations, governments, cities, businesses, religions, and even management systems. Management systems contain the DNA and resources that define how an organization operates with the intent of thriving and surviving to thrive another day.
“It was the best of times, it was the worst of times; it was the age of wisdom, it was the age of foolishness; it was the epoch of belief, it was the epoch of incredulity; it was the season of Light, it was the season of Darkness; it was the spring of hope, it was the winter of despair; we had everything before us, we had nothing before us; we were all going directly to Heaven, we were all going the other way.” So begins “A Tale of Two Cities” by Charles Dickens. Although a story replete with social commentary, it brings into focus the impacts of adversity, particularly on the elite and unprepared. Aristocracy meant respect and a special place in the eyes of many, perhaps leading to hubris, and hubris often led to disaster.
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Years ago I was visiting a financial services regional office and conducting an informal “walk-through” prior to deciding on whether to pursue business development with them. This particular division serviced auto loans. As I went around the workstations I noticed a desk with a very large stack of mail, a very large stack. One individual was opening and sorting each envelope. I asked about it and was told that the individual was the accounting manager and they were the only person in the facility authorized to open incoming mail. I tried very hard to mask my reaction as I asked why that rule was in place. “Well, a few years ago we had an individual steal some money from a payment envelope, so we implemented this improved control so that never happens again.” Flashes of Humphrey Bogart and strawberries in the “Caine Mutiny” suddenly appeared.
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Are we confident that our processes are delivering to the right quality and compliance requirements? How did we decide what the right controls, checks and balances are? Do we build in a safety margin or pay for insurance because we might fail? After all, failure has consequences, and insurance and safety cushions can be costly.
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Have you ever balanced a scorecard? What did you do? How did you decide what balanced meant? What did you do with the scorecard? Did you win? Was it a competitive win or was it a within the scorecard win? Would an outsider evaluate you as a winner without seeing your scorecard?
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Just in case. When packing for a travel, what did we add to the bag as we said, “just in case?” Did we sufficient “in case” stuff that we paid extra weight fees for our baggage? When walking into the closet and seeing a wardrobe assortment spanning 6 years and 50 pounds ago, do we hesitate before reaching for something to put into the give-away bag saying, “maybe I’ll wear it keep it, just in case?” How about the files we keep in our desk drawer or in a section of our hard drives, just in case? Do any of the books on our shelf look brand new and unopened after a decade of taking up space, but we keep them, just in case? Are we saving five year old magazines for “when I have some time to reads them?”
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Those who follow sports know that the quality of officiating is receiving much needed and overdue attention. In fact, there is one officiating team in NCAA Football that is currently sitting on the bench for terrible calls in very important games. In fact, the poor officiating may have determined the winners and losers. Sports are a great place to talk about poor measurement because we’ve all seen it. With the advent of better technology and high definition instant replays some of the boo-boos are much more evident. Competent people in the business of evaluating performance of any type are very aware of the impacts of measurement and very skeptical of any decisions people make …. Measurement issues surround us …. I used the word competent intentionally because those that don’t pay serious attention to the quality of measurement and render opinions, advice, or recommendations on data or information are dangerous people to have on board
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While driving this morning I caught some news on the radio. One disturbing bit of news reported that a large defense contractor in Great Britain is facing potential fines of over $1 billion for alleged bribery paid in pursuit of business.
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Your couch. It is mine.
Im a cool paragraph that lives inside of an even cooler modal. Wins
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