Category Archives: Transparency

Mean Times

We like symmetry. Most of us do. There is something in our wiring or programming that finds symmetry attractive, pleasing, and embodying some balance that might actually communicate harmony. We see it in the YinYang and the Taoist philosophy. We often characterize justice as a balanced scale, and countless studies have measured our perceptions of beauty among individuals and found facial symmetry the driving attractiveness variable. When we measure and analyze to find meaning in data, there is also an underlying “hope” that we find symmetry. When we see a “normal” distribution, or bell curve, we enter a comfort zone. In fact, I know countless people who work terribly hard at converting data that is not symmetric or normal into a set that is. Some, actually too many, take out data that does not fit the beauty of symmetry, proceed to insult it with names like outliers and dismiss them from our view.
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The Perfect Storm

Our customers make us better! Have you heard that phrase? When I have, the translation that emerges is that our customers sometimes have to drag us into improvement. In fact, it often means that we become aware of the needs to improve from feedback and complaints. Someone might argue that we sometimes innovate from negative feedback
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“What Do You Think?”

“Cogito, ergo sum” means “I think, therefore I am” is a principle developed by Rene Descartes in 1637, often referred to as a foundational element of Western thought and philosophy. It speaks to how we attain knowledge among other things. Western culture places great value on the individual, so the word “I” is a big deal for us. If we believe Rene, and we are because we think, then how we do this stuff called “think” is a pretty important process.
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“Hurry Up and Wait!”

This morning I was traveling. It was a long flight, but the flight crew made great time. In fact, the pilot announced that we would be in a half hour early, at the gate. Great news! I could feel those …
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“If I Had a Hammer, I Would Hammer in the Morning, …”

“To a man with a hammer, everything looks like a nail.”  This quote is attributed to Mark Twain (and a few others, including Abraham Maslow).  When I first heard the phrase, it was also quoted as a Japanese proverb and …
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More Gossip

Our last discussion was about the game “Gossip” and the calamities resembling the Tower of Babel and the language disconnects that impact our enterprises. In that initial article, I mentioned that we might need a Rosetta stone as a tool …
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“That’s Not What You Wanted?”

Have you ever played Gossip, the party game? It’s simple, great fun, and revealing. In Gossip, the participants line up in a row or a circle and the first player is given a sentence, or better yet, a number of …
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He is heavy, … , he ain’t my brother …

As I observe the early days of a new era in governance, one that increases the role and authority of government regulation and central planning, I am saddened. I am saddened by the foreseeable consequences of constraining innovation and reinvention that are necessary to succeed, even survive, in this complex multi-polar world. I am saddened because most regulation is earned. It is earned by the guilty and implemented onto the innocent as a general rule. Leadership and stewardship gave way to greed, discarded integrity, illusionary value creation, and the uncontrolled behemoths that emerged in this interconnected virtual business landscape. Algorithms replaced decisions and the perversion of the foundations based on earning and affording what you own turned the American dream that I have lived as a naturalized American into a nightmare that has not yet ended.
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May I Have a Word with You? …. Values.

“Values” is a word that I hear often. I hear it when people read from a wallet card they keep. I read it from organizational documentation and hall posters, often completing a trilogy with vision and mission, the three amigos
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