Class Struggles
By John Evelyn | March 28, 2011 | Blind Spots,Capability,Customer Experience,Fit for purpose,General,Lean,Six Sigma,Winning
Best in Class! How often do we run into the term? I don’t believe it’s a term that has lost much meaning. I suspect that overuse, or selective playing around with what “class” we pick, or the unreliability of rating organizations render it useless too often. In the world or process improvement it is applied to a goal setting step for evaluating how large a gap there is to close and subsequently chartering projects and resources to close that gap. There are some pitfalls to the approach
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