Reality can be harsh, particularly when it shatters imagery we’ve valued. There is imagery and perceptions that are aligned with the beliefs we’ve
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The term robber baron is said to have originated as a medieval name attributed to those that controlled passage on the Rhine River and charged exorbitant tolls. They recognized the power they held, as constrainers or enablers of commerce. The term lived on and thereafter was attached in 19th century America to the magnates that built and operated the railroads. Their power, the same as their predecessors, came as they became the harvesters of the power that came to gatekeepers to commercial traffic. The big and exciting commercial wars in the mid to late 1800’s were about control of the rails. The magnates who built the rails, steamship lines, and the routes of commerce did much to shape the course of history and how we operate today. We may not recognize names like Gould, Crocker, Flagler (outside of Florida), Harriman or Vanderbilt, but their tribe of visionaries and shapers continues on.
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Thanksgiving 2010 is upon us. It nears the end of a year replete with catastrophes, wars, economic and political upheaval. The media successfully amplified issues, created pain and panic disguised as news, and pundits freely demonized others without restraint. Yet, above this soup of sadness are life, dignity, and the love we are capable of demonstrating. We hope that this Thanksgiving begins a better year and launches renewed opportunity and reminders of all that is good about life, …, personally, professionally, or collectively, as enterprises.
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There may be a really big storm brewing. It may be a signal from a political barometer, or positioning, real outrage… not sure, but the thunder is increasing. The last few months have stoked the fires of outrage, anger, frustration, and deteriorating confidence from a public that may feel that they may have been too trusting.
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Watching the US Senate Congressional hearings this week, I almost felt as if I were at the cinema watching a fictional drama. One of those movies where the villains were conspiring to wreak global havoc and the world was rescued by a heroic figure that brought it to light. I wish it were fiction, but alas, there were no heroes, and in fact, there may have been some villains indeed, and many of us can attest to the havoc wrought on the global economy.
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For many years, the term Voice of the Customer has been a source of incalculable confusion and a hazardous source of misdirection. The reality of dealing with a cacophony of voices that can often come from the many interfaces and service points is daunting for some. Discerning the signal from the noise fosters subjective simplification and can and too often yield risky and sometimes shallow insights carried forward into our delivery of services.
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Have you ever thought about how we think, particularly the kind that leads to decisions? What drives important decisions? How do we know if we made the “right one”? As we enter into the New Year, how will we decide how to navigate ourselves and our enterprises successfully?
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What defines a good strategy? What does it mean? Strategy may be one of the most overused and subsequently confusing subjects in practically any realm we encounter. We hear about so many categories of strategy, that subjectivity has overcome objectivity …
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How aren’t you doing? That’s right, how are you at what you’re not doing? Have you ever been asked that question? I hope so! How well do we choose what to do and what to measure?
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Ever wonder how much impact decisions and choices have? Call it Chaos Theory or the Butterfly Effect, as time’s arrow moves forward, each event is a fork in the road. In our enterprises, these forks precipitate a cascade of events …
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Your couch. It is mine.
Im a cool paragraph that lives inside of an even cooler modal. Wins
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