Tag Archives: Competititon

Throwing the Flag

Those who follow sports know that the quality of officiating is receiving much needed and overdue attention. In fact, there is one officiating team in NCAA Football that is currently sitting on the bench for terrible calls in very important games. In fact, the poor officiating may have determined the winners and losers. Sports are a great place to talk about poor measurement because we’ve all seen it. With the advent of better technology and high definition instant replays some of the boo-boos are much more evident. Competent people in the business of evaluating performance of any type are very aware of the impacts of measurement and very skeptical of any decisions people make …. Measurement issues surround us …. I used the word competent intentionally because those that don’t pay serious attention to the quality of measurement and render opinions, advice, or recommendations on data or information are dangerous people to have on board
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“One Thing …”

It’s really great to be surprised, particularly when it’s a good one. For close to two decades I’ve been ranting about three rules, the only three rules we need to execute, improve, or accomplish close to everything. There are many attributes that contribute to success, brains for example, but those are not what this is about. The three rules are focus, discipline, and follow-through.
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Fast Times with Heisenberg, Gretzky, and Carroll

Ever hear of Werner Heisenberg? Unless you are one of those people (confessed addict here) that is curious about lots of stuff, in this case quantum mechanics, you may not really care.
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“Good, or Got Lucky?”

“To the victor belongs the spoils” is the famous quote by New York Senator William Learned Marcy (1786-1857), recited in the U. S. Senate, 25 January 1832. This one sure gets lots of traffic. It brings with it a lot of imagery of the uglier side of politics, graft and an all or nothing perspective. I can recall, as I read world history in high school, images of conquerors doing all the pillaging and other stuff. Certainly, the principle still has legs today, ugly legs at that.

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“It’s a Swing and a Miss …!”

Sports are a big part of life for players and fans. Sports can consume weekends and represents a big chunk of profits for beer brewers, chip makers, hot dog stuffers and the myriad of commercial entities from logo-wear to HDTV manufacturers. We use sports as a handy metaphor for many examples, particularly the competitive type. I like them a lot, but there is one that is troubling if used inappropriately.
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“Ouch! Labor Hurts!”

Yesterday was Labor Day in the US. When I was growing up, it was usually a milestone close to the end of summer and a signal that back to school was here. The contributions and needs of labor did not weigh into my view or feelings about the day back then. They are a big deal today and weigh heavy.
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On the Banks of the Rubicon

How many times have we crossed the Rubicon, our very own River Rubicon? When Julius Caesar crossed the River Rubicon in 49 BC, it was an act of commitment to war with Rome, a point of no return, a decision to follow through without looking back. It was, in fact a decision that changed the course of history and our world as it is today
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Burned by the Budget

This has been a tough season for many. As business belts and budgets tightened, the focus to become leaner has led to some tough choices. Many of the activities we engaged in with customers had to change, even go by the wayside. Maybe it was fewer visits, or less personalized care, as we moved their requests into more “efficient” centers, thereby reducing transactions costs. Some of the requests we did for little or no cost, now are fee based. What about when the economy improves?

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The Perfect Storm

Our customers make us better! Have you heard that phrase? When I have, the translation that emerges is that our customers sometimes have to drag us into improvement. In fact, it often means that we become aware of the needs to improve from feedback and complaints. Someone might argue that we sometimes innovate from negative feedback
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“Band of Brothers”

A must read chapter is “Battle of the Nile.” For me, it resonates with the importance of knowing your competition and your real estate (where you are competing), planning, innovation, and most of all, empowering your team to win. It also serves as a vivid example of how much the rigid controls of an adversary created wonderful opportunities for execution with agility and surprise.
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