Today I experienced something some really cool healthcare! It left me contemplating that maybe we really do have the capacity to sort out the hurdles we face with the healthcare issue
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Ever hear of Werner Heisenberg? Unless you are one of those people (confessed addict here) that is curious about lots of stuff, in this case quantum mechanics, you may not really care.
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How aren’t you doing? That’s right, how are you at what you’re not doing? Have you ever been asked that question? I hope so! How well do we choose what to do and what to measure?
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Yesterday was Labor Day in the US. When I was growing up, it was usually a milestone close to the end of summer and a signal that back to school was here. The contributions and needs of labor did not weigh into my view or feelings about the day back then. They are a big deal today and weigh heavy.
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Last year I lost a friend to heart disease. He had a stroke that eventually proved fatal.
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You did that on purpose!” I often hear that when someone’s about to get it for a misdeed. It differentiates those actions that are done with intent from those not by mistake or accidentally. So, the word purpose can be used to differentiate a special cause from a random cause. In this case, it takes on the differentiator for indictment, something a prosecutor might want to propose (ironic, that purpose and propose share the same etymological genealogy)
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This has been a tough season for many. As business belts and budgets tightened, the focus to become leaner has led to some tough choices. Many of the activities we engaged in with customers had to change, even go by the wayside. Maybe it was fewer visits, or less personalized care, as we moved their requests into more “efficient” centers, thereby reducing transactions costs. Some of the requests we did for little or no cost, now are fee based. What about when the economy improves?
I get really excited when a new idea somehow gets into my head. It may not be original thought, as some of our ideas have been waiting around for millennia or a chance to germinate. Some died an earlier life where circumstances may have starved it. Some were just bad ideas. But when I think I’ve got a good one, I get charged up and stay up all night trying to give it legs.
I always want others to like it and in some way, feed my ego. I have wanted it a lot, so I did not push hard on others to tell me why they did not like it, or seek skeptics for hard-to-take feedback. I’ve been lucky to have learned that my approach was dumb-dumb. My first question should have been, is this worth my time? Then, should I pursue this idea and invest in it? Do I have an understanding of the nature of constraints and obstacles I will need to resolve and overcome? At what point in my development process do certain questions and answers belong? Can I objectively differentiate opportunity from stubbornness or obsession? It’s not nearly as bad as those (in the field of megalomania) who exhibit the attitude with others that, “You just don’t get it. Why can’t you see I’m right all the time?” If we’re lucky, Darwin is taking care of some those guys.
I confess that I find the questions may be to easier ask and more difficult to answer.
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Our customers make us better! Have you heard that phrase? When I have, the translation that emerges is that our customers sometimes have to drag us into improvement. In fact, it often means that we become aware of the needs to improve from feedback and complaints. Someone might argue that we sometimes innovate from negative feedback
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A must read chapter is “Battle of the Nile.” For me, it resonates with the importance of knowing your competition and your real estate (where you are competing), planning, innovation, and most of all, empowering your team to win. It also serves as a vivid example of how much the rigid controls of an adversary created wonderful opportunities for execution with agility and surprise.
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Your couch. It is mine.
Im a cool paragraph that lives inside of an even cooler modal. Wins
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