The 2010 Newsletter from Dr. Noriaki Kano
I got on the train from Taoyuan City in one evening to attend a meeting to be held in Taipei. Although the train was not packed because it was going reverse to the general flow of traffic, there was no vacant seat and I held onto the strap, when a high school girl got up abruptly and offered her seat to me. It was my first experience, and her pure attitude and consideration impressed me. At the same time, feeling that I was not so old as to be offered a seat, my pride was shattered completely and flattened me. Nevertheless, I accepted her warmth and took the seat while lamenting over my age, 70, which is probably an age at which there is a gap between how one thinks of onself and how one is regarded by others.
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