The Perfect Storm
By John Evelyn | August 14, 2009 | Adversity,Agility,Alignment,Capability,Competition,Execution,Leadership,Lean,Leverage,Operational Excellence,Resources,Rigidity,Six Sigma,Sustainability,Technology,Transparency,Winning
Our customers make us better! Have you heard that phrase? When I have, the translation that emerges is that our customers sometimes have to drag us into improvement. In fact, it often means that we become aware of the needs to improve from feedback and complaints. Someone might argue that we sometimes innovate from negative feedback
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