Tag Archives: Six Sigma

Mean Times

We like symmetry. Most of us do. There is something in our wiring or programming that finds symmetry attractive, pleasing, and embodying some balance that might actually communicate harmony. We see it in the YinYang and the Taoist philosophy. We often characterize justice as a balanced scale, and countless studies have measured our perceptions of beauty among individuals and found facial symmetry the driving attractiveness variable. When we measure and analyze to find meaning in data, there is also an underlying “hope” that we find symmetry. When we see a “normal” distribution, or bell curve, we enter a comfort zone. In fact, I know countless people who work terribly hard at converting data that is not symmetric or normal into a set that is. Some, actually too many, take out data that does not fit the beauty of symmetry, proceed to insult it with names like outliers and dismiss them from our view.
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The Perfect Storm

Our customers make us better! Have you heard that phrase? When I have, the translation that emerges is that our customers sometimes have to drag us into improvement. In fact, it often means that we become aware of the needs to improve from feedback and complaints. Someone might argue that we sometimes innovate from negative feedback
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“Go or Check, Mate?”

Chess and Go are two games that require a real time combination of strategic, tactical and analytical skills to master. They have military emphasis, with conquest as an objective, but are worlds apart in terms of what how success is …
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Felix the Cat

How often do we use our nostalgia magic bag? It’s the one where we keep our memories and trusted well-worn tools, similar to Felix the Cat’s bag of tricks. Like Felix, when he gets in a fix, we face problems …
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“Hurry Up and Wait!”

This morning I was traveling. It was a long flight, but the flight crew made great time. In fact, the pilot announced that we would be in a half hour early, at the gate. Great news! I could feel those …
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“Something In The Way She Moves……”

We were having a discussion one night about agility. It started with the language of sports or war to develop metaphors for illustrating business parallels. Agility became my pet for that chat and endless ranting to come. I concluded that …
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“If I Had a Hammer, I Would Hammer in the Morning, …”

“To a man with a hammer, everything looks like a nail.”  This quote is attributed to Mark Twain (and a few others, including Abraham Maslow).  When I first heard the phrase, it was also quoted as a Japanese proverb and …
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“No, It’s Not What You’re Wearing”

Years ago, many years ago, I had the good fortune of learning how to approach performance improvement from several of the giants. It happened while I was part of a life-changing and game-changing journey at Florida Power and Light in …
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You Can’t Go Back To Somewhere You’ve Never Been To

My first car was a beautiful 1956 Oldsmobile; I bought it in 1968, during the early half of my senior year in high school. It increased my degrees of freedom and mobility. No more having to catch rides with my …
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“The Suit of Happiness”

“Every happy family is the same, but unhappy families are all different.”  The opening of the Leo Tolstoy novel, Anna Karenina, captures our attention and immediately triggers a reflection of our personal perspective. I have no competence to comment on …
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