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Burned by the Budget

This has been a tough season for many. As business belts and budgets tightened, the focus to become leaner has led to some tough choices. Many of the activities we engaged in with customers had to change, even go by the wayside. Maybe it was fewer visits, or less personalized care, as we moved their requests into more “efficient” centers, thereby reducing transactions costs. Some of the requests we did for little or no cost, now are fee based. What about when the economy improves?

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“Warming Up To Global Warming”

Something very warming is happening globally. It’s not the Fahrenheit or Celsius climactic kind, but has a very atmospheric feel to it. It is rolling as a blanketing storm across the virtual and social networks that our web enables in connectivity.
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“I Know You Just Love My Idea!”

I get really excited when a new idea somehow gets into my head. It may not be original thought, as some of our ideas have been waiting around for millennia or a chance to germinate. Some died an earlier life where circumstances may have starved it. Some were just bad ideas. But when I think I’ve got a good one, I get charged up and stay up all night trying to give it legs.

I always want others to like it and in some way, feed my ego. I have wanted it a lot, so I did not push hard on others to tell me why they did not like it, or seek skeptics for hard-to-take feedback. I’ve been lucky to have learned that my approach was dumb-dumb. My first question should have been, is this worth my time? Then, should I pursue this idea and invest in it? Do I have an understanding of the nature of constraints and obstacles I will need to resolve and overcome? At what point in my development process do certain questions and answers belong? Can I objectively differentiate opportunity from stubbornness or obsession? It’s not nearly as bad as those (in the field of megalomania) who exhibit the attitude with others that, “You just don’t get it. Why can’t you see I’m right all the time?” If we’re lucky, Darwin is taking care of some those guys.

I confess that I find the questions may be to easier ask and more difficult to answer.
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Mean Times

We like symmetry. Most of us do. There is something in our wiring or programming that finds symmetry attractive, pleasing, and embodying some balance that might actually communicate harmony. We see it in the YinYang and the Taoist philosophy. We often characterize justice as a balanced scale, and countless studies have measured our perceptions of beauty among individuals and found facial symmetry the driving attractiveness variable. When we measure and analyze to find meaning in data, there is also an underlying “hope” that we find symmetry. When we see a “normal” distribution, or bell curve, we enter a comfort zone. In fact, I know countless people who work terribly hard at converting data that is not symmetric or normal into a set that is. Some, actually too many, take out data that does not fit the beauty of symmetry, proceed to insult it with names like outliers and dismiss them from our view.
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The Perfect Storm

Our customers make us better! Have you heard that phrase? When I have, the translation that emerges is that our customers sometimes have to drag us into improvement. In fact, it often means that we become aware of the needs to improve from feedback and complaints. Someone might argue that we sometimes innovate from negative feedback
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“Band of Brothers”

A must read chapter is “Battle of the Nile.” For me, it resonates with the importance of knowing your competition and your real estate (where you are competing), planning, innovation, and most of all, empowering your team to win. It also serves as a vivid example of how much the rigid controls of an adversary created wonderful opportunities for execution with agility and surprise.
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“What Do You Think?”

“Cogito, ergo sum” means “I think, therefore I am” is a principle developed by Rene Descartes in 1637, often referred to as a foundational element of Western thought and philosophy. It speaks to how we attain knowledge among other things. Western culture places great value on the individual, so the word “I” is a big deal for us. If we believe Rene, and we are because we think, then how we do this stuff called “think” is a pretty important process.
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Francis Bacon, Top Guns, and the Breakfast of Champions

It’s time for breakfast. I’m having a bowl of OODA Loops, a true Breakfast of Champions. Want some?

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“Once Upon a Time … and Then They Lived Happily Ever After”

“Once Upon a Time … and Then They Lived Happily Ever After”
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“Go or Check, Mate?”

Chess and Go are two games that require a real time combination of strategic, tactical and analytical skills to master. They have military emphasis, with conquest as an objective, but are worlds apart in terms of what how success is …
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